Legal policies

1. Introduction

Welcome to hkcloudmall.top, operated by Hong Kong CloudMall International Co., Limited ("Company", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any transactions conducted through our website.

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please discontinue using our website and services.

2. Website Use

You agree to use this website only for lawful purposes and in compliance with applicable laws and regulations.

You shall not:

Use this website for fraudulent or illegal activities;

Attempt to damage, disable, or interfere with website security;

Copy, reproduce, distribute, or misuse any website content without authorization.

3. Product Information and Orders

We make reasonable efforts to ensure that product descriptions, images, prices, and availability information displayed on our website are accurate.

However, we do not guarantee that all information is completely error-free.

Huantuo Cross-border Trade Limited reserves the right to:

Refuse or cancel orders;

Correct errors in product information or pricing;

Limit purchase quantities.

4. Payment Terms

All payments must be completed through the payment methods available on our website.

You confirm that:

All payment information provided is accurate;

You have legal authorization to use the selected payment method;

You are responsible for any applicable taxes, duties, or customs fees.

5. Shipping and Delivery

Shipping times provided on our website are estimated only.

Delivery may be affected by factors beyond our control, including:

Customs clearance;

Weather conditions;

Carrier delays;

International transportation issues.

Hong Kong CloudMall International Co., Limited shall not be responsible for delays caused by third-party logistics providers.

6. Intellectual Property

All website content, including but not limited to text, images, logos, graphics, trademarks, and software, belongs to Hong Kong CloudMall International Co., Limited or its licensors.

Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Hong Kong CloudMall International Co., Limited shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

8. Privacy Policy

Your personal information will be collected, used, and protected according to our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong").

Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

By using this website, you agree that Hong Kong law shall apply to your relationship with Hong Kong CloudMall International Co., Limited.

10. Contact Information

Company Name： Hong Kong CloudMall International Co., Limited

Website： hkcloudmall.top

Email：h372331688@gmail.com

Privacy Policy

1. Information We Collect

We may collect the following information:

Name;

Email address;

Shipping address;

Billing information;

Payment information;

Device and browsing information.

2. How We Use Your Information

We use your information to:

Process and fulfill orders;

Provide customer service;

Improve website functionality;

Prevent fraud;

Communicate order updates.

3. Data Protection

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

4. Third-party Services

We may use third-party services such as payment processors, logistics providers, analytics providers, and marketing platforms.

These third parties may process your information according to their own privacy policies.

5. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:Hong Kong CloudMall International Co., Limited

Website：hkcloudmall.top

Email：h372331688@gmail.com

Refund & Return Policy

1. Return Eligibility

Customers may request a return within 30 days after receiving the product.

Products must:

Remain unused;

Be in original condition;

Include original packaging.

2. Non-returnable Items

The following items may not be eligible for return:

Customized products;

Used products;

Products damaged due to customer misuse.

3. Refund Process

After receiving and inspecting the returned product, we will notify you regarding refund approval.

Approved refunds will be processed through the original payment method.

If you have any questions regarding products, orders, or after-sales service, please feel free to contact us.

Email: h372331688@gmail.com

Phone: +86 18170889488

Business Hours: Monday - Friday 09:00 - 18:00

Company Address: UNIT 1009,10/F,KING CENTER,5-9 KA HING ROAD,KWAI CHUNG HONG KONG

We will respond to your inquiry as soon as possible.